FAQs

We know that when it comes to your hair care routine, you want only the best—and sometimes, you have questions. That's why we've compiled answers to some of the most frequently asked questions from our amazing customers. Whether you're a long-time Dushi fan or new to the #DushiTribe, we’ve got you covered!

 

Q. What makes Dushi products different from other hair care brands?

A. Our products are carefully crafted with the finest natural ingredients that promote hair health, from hair growth to strengthening and restoring. We’re 100% cruelty-free, vegan, and Australian-made—so you can feel good about what you're putting in your hair.

Q. Can I use Dushi products on coloured hair?

A. Absolutely! Our products are formulated to be gentle enough for all hair types, including coloured and chemically treated hair. Whether you have balayage, highlights, or a fresh dye job, you can trust Dushi to care for your hair while keeping it vibrant and healthy.

Q. How soon will I start seeing results?

A. Our customers report seeing visible results within 4 to 12 weeks of consistent use. For the best results, we recommend following the recommended usage for each product in our range and being patient as your hair goes through its natural growth cycle. Everyone’s hair is different, but we’re confident you’ll love the results!

Q. Are your products safe for kids?

A. Our Dushi Kids range is specifically designed for children aged 2 years and up. It’s gentle, with natural ingredients like coconut oil and argan oil, making it perfect for your little one’s delicate scalp and hair. For older children or adults, our adult products can work wonders too!

Q. Do you offer any discounts or promotions?

A. We sure do! Sign up to our newsletter for exclusive promotions, seasonal sales, and special offers - whether it's for new customers, holiday deals, or exclusive gifts with purchase. Plus, you can earn store credit by sharing your Dushi experience on Instagram, enjoy discounts for leaving a review, and get rewarded for referring friends! We also offer a Buy Now, Pay Later option for your convenience.

Q. Can I use Dushi products during pregnancy or while breastfeeding?

A. Yes! Our products are made with natural & gentle ingredients, making them safe to use during pregnancy and breastfeeding. However, as everyone's body reacts differently to hormonal changes, we always recommend checking with your healthcare professional if you have any concerns. Many new mums love our Hair Growth Serum and other products to help with postpartum hair care!

Q. Do you offer gift cards?

A. Yes! We offer Dushi gift cards, perfect for when you’re unsure what to gift someone special. Our gift cards are available in multiple amounts and can be used on any product from our store. They make a great last-minute gift and are delivered instantly via email - so no waiting for shipping! 🎁

Q. Do you guarantee results?

A. We want you to have the best possible experience with our hair care and hair growth products. It's important to remember that everyone's hair journey is unique, and results can vary from person to person. Sometimes, if the expected results aren’t showing up, it might not be the product itself—it could be related to individual health factors such as diet, stress, hormonal changes, or overall wellness.

Hair growth is a gradual process, and things like genetics, scalp condition, and your daily hair care routine all play a role. That’s why we always recommend using our products consistently and following the application guidelines. If you think something deeper might be affecting your hair health, consulting a healthcare professional can be helpful.

And just so you feel confident trying our products, we offer a 30-day money-back guarantee. Whether you’ve had a change of heart, picked the wrong product or colour, or just feel it’s not the right fit—we’re here to make it right.

Q. I’d like to make a change to my order - what’s the best way to do that?

A. We’re happy to help with any changes to your order. Just keep in mind that updates can only be made before your order has been processed. If you need to make a change or have any questions, please don’t hesitate to email us at info@dushi.com.au

Q. When will my order ship?

A. Our standard processing time is 1–2 business days. During busy periods like sales or holidays, there might be a slight delay, so we appreciate your patience.

Q. How do you say “Dushi” and what does it mean?

A. It’s pronounced “doo-she” and comes from the Caribbean, where it means sweet, beautiful, or lovely. Just like the feeling of great hair - confident, radiant, and totally you. 💛

 

Have any other questions? Feel free to email us info@dushi.com.au or call us on 1800 438 744 (1800 4 DUSHI )